At tinyme.com, we promise our products will be as impressive as they appear on our website. Customer satisfaction is important to us, so if you aren’t 100% satisfied with the quality of any item within 30 days of receiving it, we’ll be happy for you to return the item for either a replacement item or a refund. We may ask for faulty/incorrect items to be returned to us for a quality inspection, to ensure those rare problems don’t occur again.

Customers will not be eligible for a refund or replacement of personalized or customized products:

• where errors occur from a typing error you may have made on the internet;
• for defects that are the result of ordinary wear and tear or abnormal use;
• or if you have changed your mind

Customers use all kinds of spelling variations for names, so it is impossible for us to know if it is a mistake or just different. So please ensure spelling is checked before an order is completed.

Our personalized products are made-to-order according to your specifications, so we can’t accept returns where the customer has simply changed their mind.