Order and Account Info
Select from the sub topics on the left to learn more.
Can I change or cancel my order?
We like to start making your order as quickly as possible so unfortunately its often too late to make any changes. It's best to be careful to check your order before submitting the payment. If you do need to make a change please contact us urgently, quoting your order number, and if your order is not yet started in production we may be able to make the changes.
Can you gift wrap my order?
At this stage we don't offer gift wrapping but hope to some time in the future.
Does ordering require an account?
You can buy products from us as a Guest Customer, just select 'Checkout as Guest' when asked to enter your details in the checkout process.
How do I edit My Account / Details
Click here or click the 'My Account' link in the top right toolbar
Click the 'My Account' link in the top right toolbar and then click ‘My Orders’.
What is the status of my order?
Once your order is submitted we'll email you your invoice and start work on making your special products. Next we'll send you another email when your order is dispatched. That way you should be right up to date with the progress of your order.