We have taken numerous actions to protect customers, staff, and suppliers from risk of infection including having office staff work from home and increased social distancing in our production area amongst many other measures.
At present Tinyme has not been affected by government mandated shutdowns and continues to promptly dispatch orders out of our Australian Studio. Our shipping partners are continuing to operate so we are able to ship cute personalized products to our US customers at this point in time.
We are monitoring delivery times and have seen some significant delays at times as much as 1-2 weeks additional to expected, and have therefore decided to suspend our rush order service for the time being. We have adjusted our published standard delivery time estimates to reflect recent experience as best we can, but appreciate your patience if there are unforeseen delays.
You can buy products from us as a Guest Customer, just select 'Checkout as Guest' when asked to enter your details in the checkout process.
How do I order?
Simply select the products you like, personalize them and add them to the cart. Next click Checkout and follow the simple steps to finalise your payment and submit your order. Easy!
Can I change or cancel my order?
We like to start making your order as quickly as possible so unfortunately its often too late to make any changes. It's best to be careful to check your order before submitting the payment. If you do need to make a change please contact us urgently, quoting your order number, and if your order is not yet started in production we may be able to make the changes.
What is the status of my order?
Once your order is submitted we'll email you your invoice and start work on making your special products. Next we'll send you another email when your order is dispatched. That way you should be right up to date with the progress of your order.
Can I send my order to a friend as a gift?
Absolutely. Simply change the delivery address on the order during the checkout process before submitting the payment, and we will send it to them. The invoice is emailed to the person placing the order, so there won’t be any invoice in the package that gets sent to your friend.
Can you gift wrap my order?
At this stage we don't offer gift wrapping but hope to some time in the future.
Do I have an account if I get emails from tinyme?
Getting our fancy emails doesn't necessarily mean you have a customer account with us. You may have just subscribed to our email list. If you haven't created a customer account with us before you can Click here to set one up.
How do I edit My Account / Details?
Click here or click the 'My Account' link in the top right toolbar.
Click the 'My Account' link in the top right toolbar and then click ‘Recent Orders’
RATINGS & REVIEWS
Reviews from Feefo
Feefo is an independent online feedback system that gives customers an independent space to review their experience (good or bad) with an online shop such as Tinyme. Anyone can view the anonymous feedback of previous customers. It also uses this feedback to display the up-to-the-minute star rating status of an online shop. Tinyme customers who placed an order will receive one email from Feefo 2 weeks after sending the order dispatch or pick up notification. This email will prompt Tinyme customers to review both Tinyme service and the ordered items. All customer appraisals lodged through Feefo are returned to us. Those that we deem informative and reflective of our customers' experiences are posted on our website. Controversial comments and those of a highly subjective nature are not published on our website. For example, a comment written in anger about a brand new item that has a fault will not be published if we had immediately moved to fix the problem. Tinyme proudly stands by its strong customer service record and is always looking for ways to improve.